To maintain the quality and longevity of your cap, hand wash it using mild detergent and cold water. Gently scrub the dirty areas with a soft brush or cloth, and avoid using bleach or strong chemicals. After washing, reshape the cap and allow it to air dry away from direct sunlight. Avoid using a washing machine or dryer, as this can deform the cap.
2. How do I adjust the size of my cap?
Most caps available on Head Gear feature an adjustable strap at the back, which allows for easy resizing. For snapback caps, adjust the plastic strap by snapping it into different holes to find your perfect fit. For buckle or Velcro strap caps, adjust the strap until it fits comfortably around your head. Always ensure the cap is snug but not too tight to avoid discomfort.
3. What materials are used in Head Gear caps?
Head Gear caps are crafted from a variety of high-quality materials, including cotton, polyester, and suede. Each material is selected to provide comfort, durability, and style. Some caps may also feature unique materials like mesh or faux leather for added breathability or a premium look.
4. Can I return or exchange my cap?
Yes, Head Gear offers a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange the cap within a specific period, usually 3 days, as long as it is in its original condition with tags attached. Please refer to the returns section on the website for detailed instructions.
5. How do I track my order?
Once your order placed, you will get notification along order number. You can use this number on the courier's website to monitor the status of your delivery. Additionally, you can log into your Head Gear account to view the order status and history.
6. What should I do if my cap is damaged upon delivery?
If your cap arrives damaged, contact Head Gear’s customer support immediately at support@headgearbd.com or 09613-825800. Provide details of the damage, along with photos if possible, so they can assist you in getting a replacement or a refund.
7. How do I care for my suede cap?
Suede caps require special care to maintain their texture. Use a soft brush to remove surface dirt and a suede-specific cleaner for stains. Avoid exposing the cap to water or excessive moisture, as this can damage the material. Store your suede cap in a cool, dry place away from direct sunlight.
8. Can I customize my cap?
Currently, Head Gear does not offer customization services. However, they are always expanding their product offerings, so keep an eye on their website for any future updates.
9. What are the different types of caps available at Head Gear?
Head Gear offers a wide variety of caps, including snapbacks, trucker caps, bucket hats, and high-crown caps. Each type is designed to cater to different styles and preferences, ensuring there’s something for everyone.
10. How do I redeem my loyalty card for a free cap?
To redeem your loyalty card, first ensure you have 9 loyalty cards. You can then choose a cap priced below 800 BDT from the collection and complete the redemption process online. If you select a cap priced over 800 BDT, you’ll need to pay the difference.
11. How do I clean a cap with embroidery?
When cleaning a cap with embroidery, be extra gentle to avoid damaging the design. Hand wash the cap in cold water and mild detergent, taking care to gently clean around the embroidered areas. Avoid scrubbing the embroidery directly.
12. Can I wear my cap in the rain?
While many Head Gear caps are durable, wearing them in heavy rain is not recommended, as excessive moisture can weaken the fabric and affect the shape. If your cap gets wet, allow it to air dry naturally, away from direct heat.
13. How do I maintain the shape of my cap?
To maintain your cap’s shape, avoid crushing it or placing heavy objects on top. When not in use, store the cap on a shelf or use a cap rack to retain its form. Reshape the cap after washing and allow it to dry naturally.
14. What is the Head Gear loyalty program?
The Head Gear loyalty program rewards customers with a loyalty card for each cap purchase, except for sale items. Collect 9 cards, and you can redeem them for a free cap under 800 BDT. This program helps you save on future purchases while enjoying your favorite headwear.
15. Do Head Gear caps come with UV protection?
Some of Head Gear’s caps are designed with materials that offer UV protection. This feature is ideal for those who spend a lot of time outdoors and want extra protection from the sun.
16. What payment methods are accepted?
Head Gear accepts various payment methods, including credit/debit cards, mobile banking, and cash on delivery. Ensure your selected payment method is available during checkout for a smooth transaction.
17. Can I gift wrap my order?
Head Gear offers gift wrapping options at checkout for a small additional fee. This service is perfect for special occasions or surprise gifts, ensuring your cap arrives in a stylish package.
18. How do I measure my head for a cap?
To measure your head, use a soft measuring tape and wrap it around your head, just above your ears and across your forehead where the cap will sit. Ensure the tape is level all around, and note the measurement in centimeters or inches. Compare this with the size guide on the Head Gear website to find your ideal fit.
19. Are there caps for children available?
Yes, Head Gear offers a range of caps designed specifically for children. These caps are smaller in size and feature designs that appeal to younger audiences, ensuring a comfortable and stylish fit for kids.
20. How can I contact Head Gear for further inquiries?
For any additional questions or support, you can reach out to Head Gear via email at support@headgearbd.com or by phone at 09613-825800. The customer service team is available to assist with any inquiries regarding products, orders, or services.
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